Question 1

How long does it take for my new machines to arrive?

Accepted Answer

Our standard lead time is around 12 weeks from the moment your order is confirmed (i.e. contract signed) to installation at your venue.
As a rough breakdown:

- 2 - 4 weeks for manufacturing
- 6 weeks for shipping
- 1- 2 weeks for customs clearance and final delivery

These timings can vary slightly due to things like weather or delays at ports — but we’ll always keep you updated along the way.

Question 2

How will I be updated on my order status?

Accepted Answer

We'll keep you updated via email at every key stage: production start, completion, shipping, arrival in-country, and installation date confirmation. Prefer WhatsApp? Just let us know!

Question 3

What are the dimensions of your vending machines?

Accepted Answer

You can find the detailed dimensions of all our vending machines on our website: [Dimensions of Our Machines](https://www.nostringsstp.com/our-solution).

Question 4

What are the initial costs involved?

Accepted Answer

Yes, there's a one-time upfront fee covering manufacturing, customization for your club, and shipping. After that, there are no additional upfront costs. In fact, we pay you!

Question 5

If we renew our contract after the initial term are there any extra charges?

Accepted Answer

No — there are no fees or hidden costs for renewing. The contract simply rolls forward at no extra charge.

Question 6

How much do you charge once the machines are up and running?

Accepted Answer

We don’t charge any rental or other ongoing fees for our machines. 
Instead, we use a simple revenue share model in your favour, which can be tailored depending on how you'd like the stock to be provided to the machines.
Check out this page for a full breakdown of the available options.

https://www.nostringsstp.com/our-solution

Question 7

Do the machines take cash or coins?

Accepted Answer

Nope — all our machines come with contactless card readers as standard, so there's no need for coins, notes, or any cash handling.
Even better: we cover all transaction fees related to the card payments at your club!

Question 8

What if a customer rents a racket and forgets their password?

Accepted Answer

No problem — we manage the racket rental lockers remotely.
Our contact details are clearly displayed on the machines 21" display, so the customer can just give us a call or message us directly. We'll sort it out for them on the spot.

Question 9

What happens if a racket isn't returned on time?

Accepted Answer

If a racket isn’t returned — for example, after a designated amount of time, we send an automated message to their mobile device with a reminder of their code and a request to follow the retunr process.

If the racket isn't returned after this we’re able to charge the renting customer the full value of the racket, as if they have bought it.

Question 10

How much can a your machines hold?

Accepted Answer

Our Courtside Compact and Padel Partner Ball/Accessory machine holds up to 80 tubes of balls or accessories.

Our Courtside Classic and Padel Partner Pro machines have a larger capacity — up to 160 tubes — with extra storage space to make restocking even easier.

Our Padel Partner Pro Racket Rental machines come in three sizes and can hold 15, 18, or 30 padel or pickleball rackets, which can be a flexible mix of rental and retail, depending on your needs.

Question 11

How easy is it to restock the ball/accessory machine?

Accepted Answer

Restocking is very easy and takes just a few minutes. We provide full training, a clear user guide, and ongoing phone support whenever you need it.

Question 12

I’m not sure what rackets and balls to stock in my machines. Can you help?

Accepted Answer

Absolutely!
We’ll share insights and recommendations  from our experience and expertise to help guide your product choices.
We can also connect you with trusted partners and distributors who can assist with long-term stock supply.

Question 13

How will I know how much the machines has sold?

Accepted Answer

We manage all back end operations of your automation. We’ll send you a monthly insights report from our comprehensive analytics suite tailored to your venue.
It includes:

- What’s been sold
 - When (time of day and day of the week)
- Total revenue generated

We can also customise the report to highlight the data that matters most to you.

Question 14

How do I know when the vending machine needs restocking?

Accepted Answer

No worries — we monitor stock levels remotely and notify you when it’s time to restock. You don’t need to keep an eye on it — we’ve got it covered.

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