CONTACT US

Our standard lead time is around 12 weeks from the moment your order is confirmed (i.e. contract signed) to installation at your venue. As a rough breakdown: - 2 - 4 weeks for manufacturing - 6 weeks for shipping - 1- 2 weeks for customs clearance and final delivery These timings can vary slightly due to things like weather or delays at ports — but we’ll always keep you updated along the way.

We'll keep you updated via email at every key stage: production start, completion, shipping, arrival in-country, and installation date confirmation. Prefer WhatsApp? Just let us know!

You can find the detailed dimensions of all our vending machines on our website: [Dimensions of Our Machines](https://www.nostringsstp.com/our-solution).

Yes, there's a one-time upfront fee covering manufacturing, customization for your club, and shipping. After that, there are no additional upfront costs. In fact, we pay you!

No — there are no fees or hidden costs for renewing. The contract simply rolls forward at no extra charge.

We don’t charge any rental or other ongoing fees for our machines. Instead, we use a simple revenue share model in your favour, which can be tailored depending on how you'd like the stock to be provided to the machines. Check out this page for a full breakdown of the available options. https://www.nostringsstp.com/our-solution

Nope — all our machines come with contactless card readers as standard, so there's no need for coins, notes, or any cash handling. Even better: we cover all transaction fees related to the card payments at your club!

No problem — we manage the racket rental lockers remotely. Our contact details are clearly displayed on the machines 21" display, so the customer can just give us a call or message us directly. We'll sort it out for them on the spot.

If a racket isn’t returned — for example, after a designated amount of time, we send an automated message to their mobile device with a reminder of their code and a request to follow the retunr process. If the racket isn't returned after this we’re able to charge the renting customer the full value of the racket, as if they have bought it.

Our Courtside Compact and Padel Partner Ball/Accessory machine holds up to 80 tubes of balls or accessories. Our Courtside Classic and Padel Partner Pro machines have a larger capacity — up to 160 tubes — with extra storage space to make restocking even easier. Our Padel Partner Pro Racket Rental machines come in three sizes and can hold 15, 18, or 30 padel or pickleball rackets, which can be a flexible mix of rental and retail, depending on your needs.

Restocking is very easy and takes just a few minutes. We provide full training, a clear user guide, and ongoing phone support whenever you need it.

Absolutely! We’ll share insights and recommendations from our experience and expertise to help guide your product choices. We can also connect you with trusted partners and distributors who can assist with long-term stock supply.

We manage all back end operations of your automation. We’ll send you a monthly insights report from our comprehensive analytics suite tailored to your venue. It includes: - What’s been sold - When (time of day and day of the week) - Total revenue generated We can also customise the report to highlight the data that matters most to you.

No worries — we monitor stock levels remotely and notify you when it’s time to restock. You don’t need to keep an eye on it — we’ve got it covered.